Shipping & Delivery Policy

Effective Date: Jan 15, 2026

This Shipping & Delivery Policy applies to all orders placed on mirayaX.com, operated by MirayaX Private Limited. By placing an order on our website, you agree to the terms outlined below.

Shipping Coverage

We currently ship our products to locations within India. Delivery to additional locations may be introduced in the future at our discretion.

Order Processing Time

• Orders are usually processed within 1 – 2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once processed, orders are handed over to our logistics partners for delivery.

Delivery Timeline

• Estimated delivery time ranges between 3 – 7 business days, depending on the delivery location.
• Delivery timelines are indicative and may vary due to weather conditions, remote locations, courier delays, or unforeseen circumstances.
• MirayaX Private Limited is not responsible for delays caused by factors beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.
• Any additional charges levied by courier partners for special delivery locations shall be borne by the customer.

Order Tracking

Once your order is shipped, you may receive tracking details via email or SMS, depending on availability. Customers can use these details to track their shipment directly with the courier partner.

Delivery Attempts

• Courier partners usually make 2 – 3 delivery attempts before returning the shipment to origin.
• In case of unsuccessful delivery due to incorrect address, unavailability of the recipient, or refusal to accept the package, re-shipping charges (if any) will be borne by the customer.

Damaged or Missing Packages

If you receive a package that is damaged, tampered with, or missing items:

• Please contact Customer Care within 24 hours of delivery.
• Provide order details and supporting images (if applicable).
• We will review the issue and assist you with a suitable resolution.

Incorrect Address

Customers are responsible for providing accurate and complete shipping details. MirayaX Private Limited shall not be responsible for delays or non-delivery due to incorrect or incomplete addresses.

Contact Us

For any questions regarding shipping or delivery, please contact:

MirayaX Private Limited
Website: mirayaX.com
Email: hello@mirayaX.com
Phone: +91-955-5536-396

Policy Updates

MirayaX Private Limited reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

By placing an order on mirayaX.com, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.